Store Info
Payment Methods
International customers must pay via Paypal or Credit Card.
Australian customers can pay via Paypal, Credit Card, Direct Deposit, Butcher Shop Gift Vouchers or Money Order/Cheque.
See more details about online payments on the cart screen.
If you would prefer to pay by credit card over the phone, please call the shop during opening hours and we will process your order.
Verifying Your Age
If you purchase restricted products you must verify your age before your order can be shipped. To do this you must provide us with a copy of your Passport, Australian Drivers License of Australian Proof of Age Card. You can send a photocopy, scan or photo of your ID via:
- email to info@thebutchershop.com.au
- post to PO Box 89 Northbridge WA 6865
You only need to verify your age once, subsequent orders under the same name and email address will not require verification.
Currency and Tax
All prices shown are in Australian Dollars. GST is included in the price if delivered within Australia.
Processing
We ship all online orders within 3 working days of receiving payment. If we are unable to process your order in this time we will contact you via email to make alternative arrangements. You will receive an instant email confirmation of your order and a emailed shipping confirmation once the order has been despatched.
Shipping
Items incure a shipping and handling charge which is calculated by weight, and is added to your order at checkout - you can see how much shipping will cost before committing to your order.
Please note that all delivery timeframes are stated below are provided in good faith as per the information provided by the relevant shipping companies. We can not guarantee these delivery times and The Butcher Shop can in no way be liable for delays in transit times. Please contact us if you would like to arrange shipping by your own provider.
Shipping options are as follows:
Aerosol Shipping - Australia (No PO Boxes)
Choose this option if your delivery contains aerosols and is being delivered anywhere within Australia. We can not ship aerosols to PO Boxes.
Delivery Method: Road Courier
Delivery Time: 1-7 working days
Non Aerosol Shipping - Australia
Choose this option if your delivery is going to an Australian street or PO Box address and does not contain aerosol products.
Delivery Method: Australia Post
Delivery Time: 1-5 working days
International - Air Mail (No Aerosols)
Choose this option if your delivery is going to an address outside Australia. We can not ship aerosol products internationally.
Delivery Method: Australia Post Air Mail Service - does not have a tracking or signature service
Delivery Time: 5-14 working days
International - Express Courier (No Aerosols)
Choose this option if your delivery is going to an address outside Australia. We can not ship aerosol products internationally.
Delivery Method: Australia Post Express Courier Service - includes tracking and usually needs to be signed for by the addressee
Delivery Time: 2-7 working days
International shipping charges are not inclusive of the destination countries duty and custom fees.
Store Pickup (Northbridge or Fremantle)
Choose this method if you would like to order and pay online and pick up from one of our stores. You may nominate someone else to collect on your behalf (for example parents are able to purchase restricted products online and send their children to collect). If you wish to do this people detail who will be collecting in the notes field when placing your order.
Processing Time: Fremantle - ready to collect within 24 hours of payment being finalised, Northbridge - ready to collect within 72 hours of payment being finalised
Returns and Exchanges
Sale items, Books, Magazines, Cd's, DVD's and art materials cannot be returned. In addition to your statutory rights other items can be returned for a refund or exchange - we must receive the returned item within 4 weeks of the order being placed. Items must be in their original condition and packaging. Shipping costs will not be refunded, and you will be required to pay postage costs to return the items to us. Exchanged items will be replaced with free shipping on the first exchange, the customer must bare any shipping costs for any further exchanges.
Refunds will be made via the same payment method that you used to place your order.
Returned items must be accompanied by a Online Returns Form (.pdf). Please print and complete this form and send back with your item(s).
Cancellation of Orders
If you place and order and then cancel it before dispatch a 15% restocking fee will be withheld from your refund. Please note orders are dispatched as soon as possible after an order is placed and it may not be possible to cancel it. Please email info@thebutchershop.com.au if you wish to cancel an order.
If you do not provide identification for an order within 30 days we will cancel your order and refund you minus a 15% restocking fee.