Cancellation of Orders

If you place and order and then cancel it before dispatch a 15% restocking fee will be withheld from your refund. Please note orders are dispatched as soon as possible after an order is placed and it may not be possible to cancel it. Please email info@thebutchershop.com.au if you wish to cancel an order.

If you do not provide identification for an order within 14 days we will cancel your order and refund you minus a 15% restocking fee.

Incorrect Addresses

If you provide an incorrect address, and your order is returned to us, or we are required to pay a redirection fee, you will be responsible for covering the extra costs.

Returns and Exchanges

Policy for For Online Sales
Sale items, Books, Magazines, Cd's, DVD's and art materials cannot be returned. In addition to your statutory rights other items can be returned for a refund or exchange - we must receive the returned item within 4 weeks of the order being placed. Items must be in their original condition and packaging.

Shipping costs will not be refunded, and you will be required to pay postage costs to return the items to us. If you received free shipping, the actual shipping costs we incurred will be withheld from your refund. Exchanged items will be replaced with free shipping on the first exchange, the customer must bare any shipping costs for any further exchanges.

You are welcome to drop returns to our stores. You can exchange the items when you return them, but if you would like a refund this will be done after you drop the item back from our office via the payment method you used to pay for your order. Refunds can not be given instore. Refunds will be made via the same payment method that you used to place your order.

Returned items must be accompanied by this Online Purchase Returns Form (.pdf)

EXTENDED CHRISTMAS EXCHANGE PERIOD - Online Sales
For items that can ordinarily be exchanged or refunded, purchases made from 1-24 December 2021 can be returned until 31 January 2022. We do not accept instore exchanges/refunds on Boxing Day (26/12/21).


Policy for For Instore Sales

Sale items, Art Materials, Books, Magazines, CD’s and DVD’s can not be returned or exchanged. In addition to your statutory rights other items can be returned for a exchange, refund or store credit within 14 days of purchase. Items must be in their original condition and packaging, and your original purchase receipt/tax invoice must be presented. Purchases made by Afterpay can not be returned unless you are entitled to a refund by law.


EXTENDED CHRISTMAS EXCHANGE PERIOD - Instore Sales
For items that can ordinarily be exchanged or refunded, purchases made from 1-24 December 2021 can be exchanged/refunded until 14 January 2022. We do not accept exchanges/refunds on Boxing Day (26/12/21).

Shipping Info


METRO PERTH SHIPPING (Including Aerosol and Bulk Products)

• All orders $50 and under are charged a $8 flat rate shipping fee

• All orders over $50 are shipped free

• Orders received before noon will be dispatched on the same day (on weekends and public holidays they will be dispatched the next working day)

• Orders are delivered the next working day after pickup



AUSTRALIA WIDE STANDARD (No Aerosols)

• All orders $100 and under are charged a $10 flat rate shipping fee

• All orders over $100 are shipped free

• Orders are generally dispatched via Australia Post Parcel Post, but some bulky orders may travel via road courier

• Order received before 2pm will dispatch the same day (on weekends and public holidays they will be dispatched the next working day)



AUSTRALIA WIDE - EXPRESS UPGRADE (No Aerosols, No Bulky Items)

• All orders $100 and under are charged a $15 flat rate shipping fee

• All orders over $100 are shipped for $5

• Orders are generally dispatched via Australia Post Express Post

• Order received before 2pm will dispatch the same day (on weekends and public holidays they will be dispatched the next working day)



AEROSOL FLAMMABLE SHIPPING

• Any orders containing Aerosols outside of Metro Perth will be charged depending on weight and location

• Orders containing Aerosols can only travel via road courier

• You can use the 'Calculate' button in the cart and enter your postcode to check shipping prices before entering any personal or payment details

Non Collected Articles

If your delivery was unsuccessful (ie you were not home) and will receive information from Australia Post to collect your item from your local Post Office or collection point. Australia Post will return your item to us if you do not collect within 14 days. If this occurs we will be charged a return fee. Once we receive your items back we will refund your order, minus associated PayPal fees, Australia Post return fee, and if you received free shipping the cost of shipping the item to you will also be withheld from your refund.